Frequently Asked Questions

Where are you located?
Are pets allowed?
Is there disabled access?
Is there a cleaning service for my home? How often do they come?
How much parking is available?
Is there storage for skis and snowboards?
What type of pre arrival instructions should I expect?
Are telephones available in your vacation rental homes?
Are cleaning supplies provided?
Are linens and towels provided?
Will my kitchen be fully equipped?
When is check in/check out?
What are my responsibilities at check out?
Why was I charged for additional cleaning?
Why was I charged for breaking the @#$%^&!?
But it was like that when we got there!
What if something goes wrong while I am there?

Where are you located?

We are located in the small town of Windermere on the East side on Invermere lake.

Are pets allowed?

Unfortunately not, we do not allow pets at Stonewater.

Is there disabled access?

Yes. We have a disabled ramp that can be put in place to allow wheelchair access into the house. There is also a bedroom and bathroom on the groud floor which is wheelchair accessible.

What temperature is the hot tub set at?

The Temperature of the hot tub is set at 104 degrees.

How much parking is available?

There is enough parking at Stonewater for 5 regular sized cars.

Is there storage for skis and snowboards?

Yes. Skis and snowbaords are to be stored in the garage.

What type of pre arrival instructions should I expect?

In addition to directions to the property, you should be provided with an access code to enter the property, as well as the name and telephone number of some one at the location who you can contact if anything goes wrong.

Is a telephone available in your vacation property?

Yes. There is a telephone that you can use for local calls.

Are cleaning supplies provided?

Yes. Stonewater has a supply of the usual cleaning supplies that guests are able to use during their stay.

Are linens and towels provided?

Yes. Linens and towels will be supplied for our guests. We suggest that you bring your own towels if you intend to go to the local beach or go boating on the lake.

Will my kitchen be fully equipped?

Yes, Stonewater has a fully equiped kitchen.

When is check-in/check-out?

Check-in is after 4pm on the day of arrival. Check-out is at 11am on the day of departure.

What are my responsibilities at check out?

At check out we expect out guests to; a) strip all beds and place linens and towels on the kitchen island, b) leave the home in the condition that it was found, c) clean and put away all dishes, d) take all trash to the local dump (this is common with the majority of rental properties in Windermere, and it on your way out of town)

Why was I charged for additional cleaning?

This one's easy! You did not leave the property in the same general good habitable condition as it was when you arrived or you didn't follow the check-out procedures that were given to you before your arrival.

Why was I charged for breaking the @#$%^&!?

Another easy answer! Because you or a member of your party broke the @#$%^&! Guests are directly responsible for the property and its contents throughout the duration of their stay.

But it was like that when we got there!

Famous last words! Look, we're not trying to call you a fibber, but (normal wear and tear excluded) it is extremely unlikely that this is the case, our property is inspected both immediately prior to guest arrival, and immediately subsequent to guest departure. In any event, it is the guest's responsibility to report any and all deficiencies UPON ARRIVAL - NOT DEPARTURE and/or after being charged!

What if something goes wrong while I am there?

We are very conscientious about the maintenance and do a lot of preventative measures to ensure that things will not go wrong. But in the unlikely event that something does break while you’re there, simply call the contact number that was privided prior to arrival. We should be able to get the problem resolved quickly and professionally.

Stonewater At Windermere is a luxurious vacation retreat nestled in the heart of Rocky Mountain golf, ski and lake country.